You can send us an email to team@thesimfactory.com with your questions and we will do our best to get back to you in a timely manner. Please read through the SUPPORT and FAQ sections to see if your answers can be found before contacting us.

ARCA SIM RACING 08 is currently available only through our digital purchasing system known as the ARCA LEVERAGE CLIENT. The client is a very small download and when installed is used to securely purchase the software, download all content and updates,  activate and launch your software as well as keep you up to date when new content or patches are released. Do not uninstall the client after the game is installed or it will stop your software from working.

PURCHASING THE SOFTWARE:

1. Download the client package here and then unzip the ASR_L1.zip file to your desktop or folder of your choice.
2. Double Click the ARCALEVERAGECLIENT installer icon and install.
   • Windows 7 users should right click the client installer icon and select run as an administrator. This is more for 64 bit users but we always do it to be safe.
3. Once installed you will have a icon on your desktop named: ARCA Leverage Client with a TSF gear Icon. Double click and launch the download client.
4. The client will open and you will then select REGISTER from the list on the lower right of the screen and select FIRST TIME PURCHASE from the pop-up box. Follow the instructions to purchase.
5. Once purchase is complete the REGISTER button on the front page of your client will now say DOWNLOAD.

 DOWNLOADING AND INSTALLING THE SOFTWARE:

1. Click on the DOWNLOAD button and it will begin downloading the software. Once the download is complete it will automatically install.

Read below for getting the current updates. 

DOWNLOADING ALL THE UPDATES

After you first download and install the software it will check for updates automatically.  Follow the below steps to make sure you have the updates installed properly and are current with the most recent version.

1. When the installation is complete you will be able to run the software by clicking LAUNCH ARCA on the front page of the client. But before you do that make sure you have all the updates. Once the software is done installing if you wait a few seconds a screen will pop-up telling you there is a new version. Click yes or ok to download and install the update. That update will be downloaded and installed.
2. Continue to download/install all updates until you see that it says you have the current version.
3. You can check for updtaes manually from this point on in the OPTIONS section of your software client.

Users who purchased DVD copies before December 26th, 2008 can recieve a free upgrade with the proper order verification. To upgrade follow the steps below.

UPGRADING YOUR SOFTWARE:

1. Download the client package here and then unzip ARCA_L1.zip file to your desktop or folder of your choice.
2. Double Click the ARCALEVERAGECLIENT installer icon and install.
   • Windows 7 users should right click the client installer icon and select run as an administrator. This is more for 64 bit users but we always do it to be safe.
3. Once installed you will have a icon on your desktop named: ARCA Leverage Client with a TSF gear Icon. Double click and launch the download client.
4. The client will open and you will then select REGISTER from the list on the lower right of the screen and select . From here you can UPGRADE to the new version.
5. From here you shoud select UPDATE MY DVD PURCHASE and use the email you used when originally purchasing the DVD to request a token. Tokens are sent within 15 minutes to your email.
   • If your email has changed please email team@thesimfactory.com with the original purchasers order reciept and email information so we can transfer the license to you. Absolutely no licenses will be transferred for software sold used after December 26th, 2008.
6. Once you have received the token in your email you will enter the token your email address to activate and install the software.
7. The REGISTER button on the front page of the client will now say DOWNLOAD. Click on download and it will begin downloading the software and once the download is complete it will automatically install.

Read below for getting the current updates. 

DOWNLOADING ALL THE UPDATES

After you first download and install the software it will check for updates automatically.  Follow the below steps to make sure you have the updates installed properly and are current with the most recent version.

1. When the installation is complete you will be able to run the software by clicking LAUNCH ARCA on the front page of the client. But before you do that make sure you have all the updates. Once the software is done installing if you wait a few seconds a screen will pop-up telling you there is a new version. Click yes or ok to download and install the update. That update will be downloaded and installed.
2. Continue to download/install all updates until you see that it says you have the current version.
3. You can check for updtaes manually from this point on in the OPTIONS section of your software client.

This is a direct indicator that your Antivirus or Malware program is interferring with the install. Reinstall the sim, but disable these programs temproraily before installing.

When this happens it could be due to a hardware change on your end and sometimes a license key can become corrupted. Open your client and select the SUPPORT tab, then select DE-AUTHORIZE and shut down the client.

Restart the client and click on the SUPPORT TAB and click AUTHORIZE. This usually fixes the issue.

If you are on an older client the DE-AUTHORIZE and AUTHORIZE buttons may be located under the OPTIONS tab.

Most commonly this is caused by Anti-Virus Software running during download and it blocks some of the needed install files. You will want to turn Anti-Virus software off and try to re-download the software. You may need to run the ARCA Cleaner to completely unistall if the install package was corrupter from your Anti-Virus.

You can find the ARCA Cleaner below in the Downloads Section.

This means when you uninstalled most likely you did not DE-AUTHORIZE and return your key to your account before doing so. Sometimes an uninstall becomes corrupt and the key is also not returned.

Simply email us at team@thesimfactory.com and tell us your token needs to be reset and we will get right back to you.  We just need to make sure there is not multiple ip addresses using a single account. Usually reactivating for you is done within an hour or so. Sometimes it is in minutes. If you send it late at night it may take until the next morning but we will definatey get back to you and get you back up and running.

You can download the full ARCA Installer Guide below. This in-depth guide has information on the ARCA Leverage Client as well as how to troubleshoot problematic installs.

FIRST THING....DO NOT UNINSTALL - READ BELOW BEFORE WASTING TIME RE-INSTALLING!!!
BELOW IS THE PROCEDURE FOR CREATING A NEW PLAYER FILE AND TRANSFERING SETTINGS AND SETUPS FROM YOUR OLD ONE INTO THE NEW ONE. 

1. Open your C:Program Files->Sim Factory->ARCA Sim Racing->UserData folder and remove (do not delete) the player folder in there with your name on it. Place that folder on your desktop.
2. Launch the ASR software and create a new profile…you can use the same name. When done you will have the new player folder in C:Program Files->Sim Factory->ARCA Sim Racing->UserData folder. It will have your name on it. Same as the one you backed up before if that’s what you used when creating the new profile.
3. Now open the old player folder that you backed up…COPY the CONTROLLER file and your SETTINGS folder into your new PLAYER FOLDER so it brings your settings and setup in to your new player file. 

*NOTE: If you have an older version of leverage the path to ASR may be C: Program Files->ARCA 08->UserData

Only thing you may need to reset in-game would be quick chats. Other than that this is the procedure to create a new player file and transfer setups and settings from the old one into the new one.

Whenever your ASR software crashes or you have system errors that cause crashes...you run a high risk of corrupting the player file. Most people re-install ASR when they occur an issue with software crashes and this simply is not needed and a huge waste of your time. Simply remove the old player file and create a new one and transfer the settings and setups in there as explained above. 99% of the time...this will correct the issues.

*Remember the player file is always active when in game so if your power goes out or you have a PC issue which causes a crash...very good chance your player file can become corrupted. This is not a ASR issue it is an issue with the system crashing with an active file that cannot save properly. Nothing else in the software will become corrupted so re-installing ASR for this is not needed. Just do the above steps. 

Your manual is located in the root of your ARCA SIM RACING install folder. By default this is located in C: Program Files/SimFactory/ARCA SIM RACING folder.

The pdf file is named: ARCA_manual_v1.pdf - It also can be downloaded in the Support -> Download Section of this website.

PROCEDURE FOR BACKING UP SETTINGS AND SETUPS BEFORE A SYSTEM RE-FORMAT OR RE-INSTALLING OF ASR SOFTWARE. 

1. Open your C:Program Files->Sim Factory->ARCA Sim Racing->UserData folder and remove (do not delete) the player folder in there with your name on it. Place that folder on your desktop or in the drive your using to backup items before a system reformat. If you have an older version of leverage the path may be C: Program Files->ARCA 08->UserData
2. RE- FORMAT YOUR PC and do all your windows updates and driver installation.
3. Download and Install the ASR Software
4. Launch the ASR software and create a new profile…you can use the same name. When done you will have the new player folder in C:Program Files->Sim Factory->ARCA Sim Racing->UserData folder. It will have your name on it. Same as the one you backed up before if that’s what you used when creating the new profile.
5. Now open the old player folder that you backed up…COPY the CONTROLLER file and your SETTINGS folder into your new one so it brings your settings and setup in to your new player file. 

Only thing you may need to reset in-game would be quick chats. Other than that this is the procedure to create a new player file and transfer setups and settings from the old one into the new one.

Whenever your ASR software crashes or you have system errors that cause crashes...you run a high risk of corrupting the player file. Most people re-install ASR when they occur an issue with software crashes and this simply is not needed and a huge waste of your time. Simply remove the old player file and create a new one and transfer the settings and setups in there as explained above. 99% of the time...this will correct the issues.

*Remember the player file is always active when in game so if your power goes out or you have a PC issue which causes a crash...very good chance your player file can become corrupted. This is not a ASR issue it is an issue with the system crashing with an active file that cannot save properly. Nothing else in the software will become corrupted so re-installing ASR for this is not needed. Just do the above steps. 

DOWNLOADING ALL THE UPDATES

After you first download and install the software it will check for updates automatically.  Follow the below steps to make sure you have the updates installed properly and are current with the most recent version.

1. When the installation is complete you will be able to run the software by clicking LAUNCH ARCA on the front page of the client. But before you do that make sure you have all the updates. Once the software is done installing if you wait a few seconds a screen will pop-up telling you there is a new version. Click yes or ok to download and install the update. That update will be downloaded and installed.
2. Continue to download/install all updates until you see that it says you have the current version.
3. You can check for updtaes manually from this point on in the OPTIONS section of your software client.

MANUALLY CHECKING FOR UPDATES

1. Open the ARCA Download Client and select the OPTIONS button.
2. In this window there is a button CHECK FOR UPDATES which will compare your system to our current version and download updates if needed.

Before you make your PC hardware change follow these easy steps to transfer your license back to your account from that PC.

1. Open your ARCA Client and select SUPPORT from the front page.  A window wil pop-up and from that list you will select DE-AUTHORIZE.
2. Once you have completed your major hardware changes, re-open the client and select SUPPORT and then select AUTHORIZE.
3. Your client should now re-authorize the software for use.
4. If you have copied your ARCA SIM RACING folder for a league built or other reason, you will need to open your main ARCA SIM RACING folder, copy the leverage.pdrm file and past it into the root of any other game folder you may have for this software.

ARCA SIM RACING  is for the PC only. Mac currently not available.

Minimum System Requirements:
CPU: 2.0 GHz processor
MEMORY: 1GB System Memory
GRAPHICS CARD: Geforce 6800 or Radeon 9600, lower cards may work but at degraded performance - Atleast 256MB of video RAM
HARD DRIVE SPACE: 2.0 GB of hard drive space for installation
OPERATING SYSTEM: Windows XP,VIsta,(may run in Windows 98SE, WindowsMe & Windows 2000, but it is not supported.) Windows XP 64bit may work but is not supported.
DirectX 9.0c will be installed with ASR08
For online racing a hi-speed broadband internet connection is required! Wireless connections are not recommended. 56K connections are not supported!
Internet connection is required to download the content delivery system, for purchasing ASR 08 and for future updates

Runs Best With:
CPU: Intel Core 2 Duo E6600 processor/AMD Equivalent
MEMORY: 2GB System Memory for XP and 4GB for Vista
GRAPHICS CARD: Geforce 8600GT/8800GT Optimal or Radeon X1900 GT and higher - Atleast 512MB of video RAM
HARD DRIVE SPACE: 2.0 GB of hard drive space for installation
OPERATING SYSTEM: Windows XP 32bit,VIsta,(may run in Windows 98SE, WindowsMe & Windows 2000, but it is not supported.) Windows XP 64bit may work but is not supported.
DirectX 9.0c will be installed with ASR08
For online racing a hi-speed broadband internet connection is required! Wireless connections are not recommended. 56K connections are not supported!
Internet connection is required to download the content delivery system, for purchasing ASR 08 and for future updates


** Testing has proven that a motherboard with the Nvidia NForce 680 SLi Chipsets or higher as well as the new performance Intel Chipsets perform best, paired with the 8800/9800 or GTX Series Video cards by Nvidia provides a very stable HIGH-END result for users wishing to run everything on MAX settings and at high resolutions.

** Also please remember that racing online with full fields is like racing in real life...the computer is like your car. The faster your computer is the better of you are going to be performance wise. Simulation at the highest levels of the sport is pushing technology to the limits.

Most common wheel and pedal sets are compatible with ARCA SIM RACING. Below is a list of hardware that has been testing and is supported by ASR.

Gorilla Customs™ Professional Wheel™

The Gorilla Customs™ wheel was developed to be the most realistic sim racing wheel on the market today. It was designed in conjunction with a top NASCAR Cup Series team, the Sim Factory LLC and Gorilla Customs™ and it is compatible with ASR as well as many other racing simulation software packages. You may need to calibrate the hardware using the control panel-> Game Contoller -> Logitech properties and then after you calibrate map the axis and buttons in ASR.

ECCI Wheel and Pedal sets

ECCI wheel & pedal sets are compatible. You should calibrate the hardware using the control panel-> Game Contoller -> ECCI properties and then after you calibrate map the axis and buttons in ASR. This will provide the proper results needed for proper operation in ASR.

TSW Wheel and Pedal sets

TSW wheel & pedal sets are compatible. You should calibrate the hardware using the control panel-> Game Contoller -> ECCI properties and then after you calibrate map the axis and buttons in ASR. This will provide the proper results needed for proper operation in ASR.

Logitech G25/G27/Momo and other current Logitech products

Most if not all Logitech products should work with ASR. You may need to calibrate the hardware using the control panel-> Game Contoller -> Logitech properties and then after you calibrate map the axis and buttons in ASR.

Microsoft Sidewinder or related Microsoft products

Most if not all current Microsoft products should work with ASR. You may need to calibrate the hardware using the control panel-> Game Contoller -> Micrososft properties and then after you calibrate map the axis and buttons in ASR.

Some older versions of Microsoft wheels and pedals may or may not work. Alot of older hardware has drivers that are not compatible with ASR. This is not an ASR issue it is an issue with outdated hardware. Please contact your wheel/pedal manufacturer or vendor for current drivers.

(CST) CANNON Simulation Technology Pedals

CST pedals work fine with ASR. You will need the proper drivers and such from the CST website and know how to properly configure your pedals as they are a proefessional pedal set they require some setup on your part. Ultimately they should be a great pedal set and work very good with ASR if configured and setup properly.

OTHER WHEELS/PEDALS

There are many other brands of wheels and pedals that wil work with ASR. Main thing is to make sure you set them up properly based off what that specific hardware requires in regard to setting them up.

Below is a list of tested shifters that are compatible with ASR. There are possibly other shifters not listed here that are compatible as we are listing what we have personally tested.

SIM GEAR LIGHTING SST

The SST shifter by Sim Gear is compatible and requires no setup to work in ASR. Should work simply by plugging it in and mapping the gears in-game.

G25/G27 Shifter

The G25 and or G27 shifter by Logitech is compatible and requires no setup to work in ASR. Should work simply by plugging it in and mapping the gears in-game.

TSW Shifter

The TSW shifte is compatible and requires no setup to work in ASR. Should work simply by plugging it in and mapping the gears in-game.

ACT Labs Shifter

The ACT LABS shifter is compatible and requires no setup to work in ASR. Should work simply by plugging it in and mapping the gears in-game.

Below is the link to view the ASR manual online. It is also located in your root install folder located here: C:Program Files/SimFactory/ARCA Sim Racing

VIEW MANUAL ONLINE: http://www.thesimfactory.com/ARCAmanual_ver_1.pdf

You can find the ASR Template Pack in your Software install folder located by default in your C:Program Files/SimFactory/ARCA Sim Racing folder.

You can also download it here: http://www.thesimfactory.com/ASR_TEMPLATE_PACK.zip

The ARCA Cleaner utility is to be used when encountering errors trying to uninstall or re-install ARCA Sim Racing. You can dowload by clicking on the link below.

DOWNLOAD ARCA CLEANER: http://www.thesimfactory.com/Downloads/ArcaCleaner.zip